Customer experience - Bakker Bedrijfswagens
After a pressure cooker in which the service process of Bakker Bedrijfswagens Barneveld was reviewed, a 5S roll-out turned out to be desirable. Read more about Bakker Bedrijfswagens' customer experience below. From the branch manager.
LET ME INTRODUCE MYSELF
My name is Arjan van Dijk and I am the branch manager at Bakker Bedrijfswagens Barneveld. After a period of sales, I now manage the branch with a nice team of mechanics. I like to be the linchpin between the customer and the employees.
5S COMPANY AT BAKKER BEDRIJFSWAGENS
During our “Continuous improvement” project, it turned out that there was still some waste due to the search for tools, for example. It was then decided to have one 5S Implementation to do. In short, it means that we have emptied the entire work floor, said goodbye to the unnecessary stuff and tools. We then looked for the most ideal place for all useful items and marked this as well. We did this with the whole team, one started more enthusiastically than the other, but in the end the whole team is happy with the result!
It has become much clearer and you no longer have to search for special tools, when it is not in the fixed place it is used by another colleague. To maintain this, rounds are run using the 5s app. The findings are discussed once a week and the resulting actions are assigned to an “owner”. This person is responsible for ensuring that the action is carried out. In the end, the workshop looks nice and tidy and much less time is wasted and work is more pleasant.
EXPERIENCE WITH 5S COMPANY
5S Company is a party that acts vigorously and motivates the men to participate. No fuss, just tackle and finish. This fits well with the mentality of our employees and has led to a very nice result.
WHAT DOES BAKKER BEDRIJFSWAGENS DO?
Bakker Bedrijfswagens consists of 8 dealerships in Central and Eastern Netherlands and a satellite office in Duiven and is part of the Bakker Group together with Bakker Logistiek and Bakker Vastgoed. Bakker Bedrijfswagens is engaged in the sale, repair and maintenance, damage repair and rental of commercial vehicles and towed equipment, as well as vans (LCVs). In this way they serve the entire commercial vehicle segment of 0-50 tons Gross Vehicle Weight (GVW).
Arjan van Dijk
Location manager Barneveld
Bakker Bedrijfswagens
